Server Health Monitoring

Thanks to our remote monitoring software, we are constantly updated with the inner workings of your server. We also have the ability to remotely access and repair most network problems, should they arise, early and quickly before they affect business productivity.

Included Services

Monitoring of:

Disk space status

Disk health status

Virus definitions

Viruses found

Windows patch status

Critical services status

Exchange Server

Internet Information Service (IIS)

Domain Name Service (DNS)

Dynamic Host Configuration Protocol (DHCP)

Routing and Remote Service (RRS)

Event log warnings/errors - critical

Server up/down status

Current hardware and software inventory

High CPU

Disk queues

NIC throughput

Unexpected restart

Server Status Reporting

How nice would it be to never need to worry about repairs, nevertheless not know when they're done? With the Silver and Gold plan instead of notifying your technical contact, Call The PC Guy will proactively address and repair the issue without your intervention.

However, under the Call The PC Guy Bronze plan we will automatically notify your designated office contact by email of certain issues that may need attention on your servers before they affect business productivity.

 Included Services

Disk errors

Disk space low

Viruses found

Windows patches missing

Critical services down

Critical event log errors

Internet service provider (ISP) down

Server down

Hardware or software change

High CPU

Unusually long disk queues

Unexpected restart

Server Preventive Maintenance

Wouldn’t it be nice to avoid unexpected costs for fixing or restoring your server? Now you can! Call The PC Guy will proactively maintain your covered server(s) to anticipate issues before they happen.

Included Services

Apply critical Windows Server patches

Monitor and update anti-virus pattern definitions

Scans for and remove server viruses

Defragment server disk

Clean up server disk

Flush server DNS

Synchronize server clock

Server Data Protection

The data on the hard disk is always more important than the hardware that houses it. If you rely on your computer systems for daily operations, it’s time to get serious about protecting your critical, irreplaceable electronic information from loss due to user error, hardware/software failure, or malicious actions.

Included Services

Create a data protection plan, as part of the Call The PC Guy pre-requisites project, to keep your data safe.
NOTE: If a data protection plan has not been created or is out of date, you will be asked to pay for the creation of this plan.  A current data protection plan is an integral part of protecting your corporate data.

Back up selected folders to an on-site data store using one or more backup applications to one or more backup media.

Verify the server's on-site data folder image.

Troubleshoot and resolve backup failures.

Fixed Monthly Investment

You’ll be able to budget for network support just like rent or insurance. Wouldn’t it be nice to avoid unexpected costs for fixing or restoring your network? Now you can. Call The PC Guy plans are offered in monthly, quarterly and yearly investments to fit your schedule.

Preferred Business Rates

You’ll feel as though you have an in-house IT department--without the costs. As a network maintenance customer, you’ll have access to a knowledgeable support staff that can be reached immediately should you have any kind of problem or question at preferred rates! Normal business rates are $125 per hour, however if you have an issue outside the regular maintenance, then the hourly rate is reduced to $100 per hour.

Workstation Status Reporting

Similar to the server reporting, with the Silver and Gold plan instead of notifying your technical contact, Call The PC Guy will proactively address and repair the issue without your intervention.

And under the Call The PC Guy Bronze plan we will automatically notify your designated office contact by email of certain issues that may need attention on your servers before they affect business productivity.

Included Services

Disk errors

Disk space low

Viruses found

Windows patches missing

Critical services down

Critical event log errors

Hardware or software change

High CPU

Unusually long disk queues

Unexpected restart

 
Workstation Health Monitoring

Call The PC Guy will monitor the health of your covered Workstations to ensure that issues are caught early before they affect business productivity. 

Included Services
Monitoring of:
Disk space status
Disk health status
Virus definitions
Viruses found
Windows patch status
Critical services status
Event log warnings/errors - critical
Current hardware and software inventory
High CPU
Disk queues
NIC throughput

Workstation Preventive Maintenance

Call The PC Guy will proactively maintain your covered workstations to prevent issues before they happen.

Included Services

Apply critical Windows patches

Monitor and update anti-virus pattern definitions

Scan for and remove workstation viruses

Scan for and remove workstation spyware

Defragment workstation disk

Clean up workstation disk

Flush workstation DNS

Synchronize workstation clocks

Remote Service under 15 minutes at No Charge

Do you have a quick question? No Problem. We will not nickel and dime you for every minute. If we can resolve or answer any question less than 15 Minutes, there is no charge.

Network Health Monitoring

Call The PC Guy will monitor the health of your network to ensure that issues are caught early before they affect business productivity.

Included Services

Monitoring of:

Local area network total throughput

Local area network up/down status

Wide area network (WAN) up/down status

NOTE: Some of the services above may require an upgrade in your network router or other equipment/software.  If an upgrade is required, you will be asked to pay for the project, including the equipment and labor to install it.

Guaranteed Response Time

Call The PC Guy Bronze, Silver and Gold plans include a "guaranteed response time" for all service cases.  Your Call The PC Guy agreement defines the response times.

Bronze emergency response includes 4 hours time to respond to "emergency situations".

Silver emergency response includes 3 hours time to respond to "emergency situations".

Gold emergency response includes 2 hours time to respond to "emergency situations".

On-Site Service Included

When a service case cannot be resolved remotely, Call The PC Guy will dispatch an engineer on-site to your place of business to resolve the issue at no extra cost under a Call The PC Guy Gold plan.

1 Hour Free Service per month

Included with your Silver and Gold Service Agreement, you have an additional hour that can be used for other emergencies.

Remote Support Service
We have the tools to allow us to securely connect and manage your server or workstation 24/7. We can manage about 98% of all jobs remotely. We can quickly and easily fix issue without you even knowing there was a problem. In the long run, it saves you time and money from daily interruptions, so that your employees can continue to stay focus on their job.

Extended Hours

The Call The PC Guy helpdesk is available Monday through Friday from 8:30 am until 5:30 pm, excluding U.S. National holidays.  Call The PC Guy Gold plans include extended helpdesk hours for urgent cases only.  An "urgent" service case is defined as downtime for three or more PC clients. 

No Rate Premiums for after hours service

After hour rates are time and half ($187.50) with a minimum of two hours to come out. With your service agreement, you are guaranteed rates at $100 with no minimum time to go out.

What is CTPG?

The CTPG (Centralized Threat Protective Gateway) is, very simply, your network insurance policy.  It keeps your email and network safe on the inside, keeps unwanted traffic out, monitors and controls web surfing, and protects your valuable data.  Best of all, CTPG is integrated right into the Call The PC Guy Services.

Computer problems waste your valuable time. With CTPG your staff stays productive, your data is protected and you find permanent confidence and peace-of-mind. Keep everyone working with network monitoring, preventive maintenance and a friendly, knowledgeable helpdesk ready when you need it. 

Service Agreements

Call The PC Guy provides Service Agreements to our customers because we believe many computer problems can be detected and resolved before they cause a major crisis for your business. An important part of our Service Agreement is our monthly system maintenance. By regularly reviewing system status and optimizing system performance, we can often detect system problems before they become a debilitating problem. Waiting until a failure occurs may cause a crisis for your business which means lost time and money. We want to help you avoid that loss. We do not guarantee that regular maintenance will prevent all hardware or software problems, however, we believe you will experience fewer problems with regular maintenance.